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Chief Housing Operations Officer

Community Housing Partnership  ·  San Francisco, CA  ·  Posted on April 24


TITLE:Chief Housing Operations Officer
ORGANIZATION:Community Housing Partnership
LOCATION:San Francisco, CA
REPORTS TO:Chief Executive Officer


Community Housing Partnership’s (CHP) mission is to help homeless people secure housing and become self-sufficient. CHP is an outcome focused nonprofit that fulfills its mission by developing and managing high quality supportive housing and providing services to homeless individuals, seniors and families to help them rebuild their lives and break the cycle of homelessness. At CHP, we believe that – given the right support – all people possess the capacity to achieve a high degree of self-sufficiency.


Community Housing Partnership (CHP) is one of the nation’s first and preeminent practitioners of supportive housing. CHP develops and operates high-quality permanent affordable housing with comprehensive property management and on-site resident support services. Based in and serving San Francisco, CHP currently owns and/or operates eighteen housing sites that serve formerly homeless adults and families, and has new projects in the pipeline as well.

CHP offers a comprehensive approach to helping formerly homeless people rebuild their lives, and is widely recognized for its engagement of residents in advocating for affordable housing. CHP serves individuals, families, seniors and children with a continuum of services including case management, certified job training programs, a social enterprise that employs formerly homeless adults, behavioral and primary care, youth & family services, leadership development and community organizing.

With an annual operating budget of approximately $31 million, CHP serves over 2,200 individuals each year through its programs and services, and has an outstanding staff of over 270 people.


In 2015, CHP adopted a bold five-year strategic plan to implement a newly developed theory of change. Chief among its five-year commitments to transformative impact, CHP will leverage affordable, supportive housing – unlike anything ever formally committed to within the sector – to pioneer a national model that provides tailored pathways to self-sufficiency and non-services-enriched housing for current residents who have overcome homelessness. This, in turn, will open up a significant portion of apartments to redeploy to those requiring their proven intervention to end their homelessness.

By 2020, CHP hopes to demonstrate that supportive housing can leverage sustained upward mobility, while enhancing – through the vacancies created – the current toolkit for ending homelessness for the thousands who remain languishing on our nation’s streets and cycling through costly systems of care.

Toward this end, CHP has begun a major capacity-building effort and repositioning of programs and services to align with the new model, which will be implemented over the next several years. With the support of a committed foundation, the agency has also moved towards a data-driven culture and is currently introducing and implementing a performance management system for both staff performance and outcome achievement.


The Chief Housing Operations Officer (CHOO) position has been repositioned to focus on Housing Operations, and reflects a major investment in the leadership infrastructure required to achieve the bold goals of CHP’s 2020 plan. Reporting to the CEO, the CHOO will join with the Chief Financial Officer and Chief Program Officer to form the executive leadership team for CHP, with joint responsibility for ensuring the successful implementation of the agency’s strategic goals and objectives.

Major Areas of Accountability:

  • Housing Operations (Property Management)
  • Oversee the implementation a bold new vision, direction and culture shift within Housing Operations
  • Collaborate with key stakeholders throughout the organization to develop and implement an operating plan to achieve and sustain the highest standards in Housing Operations
  • Provide strategic direction, oversight and support to the Director of Housing Operations to ensure delivery of high-quality property management tailored to the supportive housing needs of CHP’s formerly homeless resident population.
  • Establish and ensure delivery on operational and financial goals for all properties in the portfolio; oversee financial performance that falls across asset management and finance as well
  • Oversee maintenance of external and internal partnerships and ensure compliance with federal, state and local regulatory requirements
  • Develop and implement processes for regular assessment and analysis of property management policies and practices, and ensure a culture of continuous evaluation and learning across all property management functions
  • Oversee major capital plans; ensure that all outcomes and benchmarks are achieved
  • Ensure property operations respond to the needs of CHP’s formerly homeless resident population and are closely coordinated with resident support services.
  • Oversee process and coordination between housing development, property management, asset management and resident services.
  • Asset Management
  • Ensure that all properties maintain a strong financial position, comply with contractual, regulatory and statutory requirements, and complete all internal and external reporting requirements in an accurate and timely manner
  • Assist with financial issues related to housing development, including tax-credit project structuring and managing affiliated entities, including partnerships and limited liability corporations
  • In close collaboration with the CPO and CFO, provide ongoing strategic oversight for the agency’s functioning operations; ensure quality with other senior managers; and provide leadership and oversight of risk management and insurance activities
  • With other senior managers, manage attorney relationships and monitor pending and potential litigation
  • Staff Management and Development
  • Provide ongoing support and feedback to department directors regarding their job performance and their departments’ performance and conduct regular performance reviews in accordance with CHP policies
  • Develop leadership in staff by providing or encouraging training in areas such as, but not limited to, organizational history and purpose, community issues and background, government systems, resource development, supervisory skills
  • Manage staff relations and inter-department and intra-department relations to ensure alignment with agency-wide goals
  • Organizational Leadership
  • Provide leadership on high-quality collaboration and integration between housing functions and CHP’s support services and programs for residents, as well as on community organizing efforts
  • Serve as a collaborative and effective member of the agency’s C-Team, and regularly participate in meetings with the Leadership Team and Board of Directors
  • Work closely with Board of Directors, Finance and Audit Committees to ensure CHP achieves short-term and long-term portfolio performance goals
  • Participate in advocacy and fundraising activities related to the agency as appropriate

Professional Experience/Qualifications

Knowledge & Experience:

  • A minimum of 8 years of progressively responsible experience in the field of affordable housing/supportive housing with considerable experience in property management
  • At least five years of senior level management experience in a community-based organization providing housing and/or other safety net services
  • Experience working in a fast-growing multi-site organization with a record of helping build and strengthen infrastructure
  • Knowledge of current best practices in property management in supportive and/or low-income housing
  • Experience with TAC regulations, HCD reporting and investors relationships Skills & Abilities:
  • Demonstrated ability to provide organizational leadership as a member of the senior management team
  • Ability to combine macro strategic, policy and planning perspective with attention to details, controls and other micro concerns
  • Demonstrated commitment to working with homeless people and support for CHP’s mission and culture required
  • Ability to design and implement systems that result in strengthened financial performance, better alignment across functions and improved outcomes for residents
  • High level of comfort with analysis of financial data, and the proven ability to prepare and administer large and complex budgets; allocate limited resources in a cost effective manner
  • Ability to interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations
  • Excellent computer skills including word processing, spreadsheets, databases, and a working knowledge of information technology, both existing and emerging
  • Facility with planning and project management processes and tools

Personal Characteristics:

  • Ability to work within a very diverse workplace and environment.
  • Strong interest in social justice advocacy.
  • Ability to lead and drive change in an organizational context.
  • Thrives in a fast-paced, entrepreneurial environment.


  • Bachelor’s Degree required
  • MBA, MNA or similar graduate degree desirable


CHP offers a competitive salary, commensurate with experience, and a comprehensive benefits package.


Leadership Search Partners is conducting this search on an exclusive basis on behalf of Community Housing Partnership. Interested candidates should apply via email by sending a letter outlining qualifications, brief bio and resume as PDF or Word documents to Client Services Manager Julia Moon at Julia@leadershipsearch.com with “CHP-CHOO” in the subject line. Applications will be accepted through Friday, May 20th, 2017.

Inquiries may be made, in confidence, to Search Consultant Leyna Bernstein at Leyna@leadershipsearch.com or 510-381-4356.

COMMUNITY HOUSING PARTNERSHIP is an Equal Opportunity Employer without regard to formerly homeless people, race, color, creed, gender, religion, marital status, registered domestic partner status, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. CHP hiring policies require a background check for all applicants working directly with at-risk populations. Pursuant to the San Francisco Fair Chance Ordinance, CHP will consider for employment qualified applicants with arrest and conviction records.

LEADERSHIP SEARCH PARTNERS is a search firm focused exclusively on the nonprofit sector. Based in Berkeley, the firm works with local, national, and international nonprofits to help them hire exceptional senior-level leaders.